This company is absolutely the worst. I wanted to cancel an order because it had not shipped yet, I left messages, spoke to reps and they finally shipped order that I did not want - to tell me that I cant return it now that I received it.
I cancelled my credit cards. Their return manager is horrible - she called me a liar and said that I was committing fraud for canceling credit card. Went back and forth without a care giving me attitude in her email. Very bad customer service.
No negotiating with them.
Dont every purchase again from them.