Ordered product from vendor and was charged for product.Product has not shipped and now nobody will take or return my calls.
I purchased a Encore Tonneau cover on 1/27/14 (model E18 62780). In the confirmation email, it said product would ship within 5-7 days. After 2 weeks of not hearing anything, I called and was told that product would be delivered within 1 week. After the week passed and no delivery, I called again to find status.
On 2/17/14 I called and talked with Randy Foley. He told me that there was a delay at the factory and this was the problem. I called the factory and talked with Jeff and he told me there was not a delay. My product was ready to be shipped however they wouldnt ship it because they had not been paid for the product.
He said once they were paid they would ship it within 24 hours. I called Randy back and told him what I found out. He transferred me to Phillip in purchasing to see if he could help me. I left a voicemail and he never called me back.
That afternoon, I talked with Randy again and he walked over to Phillips desk and got him to pick up the phone and talk with me. He told me to touch base with him on 2/18 and he would have an answer and work to get the shipment expedited.
I called and left him a voicemail and he never called me back.I also left messages for Larry Compton (he is the GM and I was told he would help me.) Over the course of 3 days I have left numerous voicemails for all involved and I have yet to receive back 1 phone call.
Monetary Loss: $805.